Privacy Policy

This Privacy Policy explains how URBANFURNISH HUB LTD (“we”, “us”, “our”) may collect and use personal information when you use urbanfurnish-hub.co.uk or contact us about furniture, carpet or lighting equipment wholesale enquiries.

Who operates this website

This website is operated by URBANFURNISH HUB LTD, company number 17371077, with registered office at 4 Wellesley Road, Middlesbrough, England, TS4 2DJ.

Contact email: [email protected]

What data may be collected

We may collect information that you choose to submit voluntarily, including:

• Name, email address and optional telephone number
• Organisation or company name
• Contact form data and free-text messages
• Furnishing enquiry information such as buyer type, product category and quantity details
• Buyer or commercial information submitted voluntarily
• Destination, timeframe, property type and repeat supply notes submitted voluntarily
• Specification notes and purchasing stage information

If analytics or cookies are used in future, limited technical information such as browser type, pages visited and approximate location may also be collected. See our Cookie Policy.

Lawful basis

Where UK GDPR applies, we may process personal data on the basis of:

• Legitimate interests — responding to business enquiries and operating the website
• Consent — where you provide consent through a form checkbox or similar control
• Contract — where processing is necessary to take steps at your request before entering a contract

How data is used

Personal information may be used to:

• Respond to furnishing supply enquiries
• Clarify product category, quantity, destination or timeframe details
• Maintain business correspondence records
• Improve website usability and security
• Comply with legal or regulatory obligations

Retention

Enquiry and correspondence data are retained only for as long as reasonably necessary for the purposes above, including any legal, accounting or operational requirements, after which they may be deleted or anonymised.

Sharing

We do not sell personal data. Information may be shared with trusted service providers who help us operate email, hosting or form processing, or where disclosure is required by law. Any such providers should process data only as instructed and with appropriate safeguards.

Your rights under UK GDPR

Depending on the circumstances, you may have rights to:

• Access your personal data
• Request correction or erasure
• Restrict or object to certain processing
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

For privacy questions, email [email protected]. This policy is general website information and does not claim formal compliance certification.